Weekly AI usage report
Usage rose for the third week running. Finance and customer service drove most of the lift, while a few power users went quiet.
Active users
131
+7.8% vs. last week
Conversations
1,910
+12.4% vs. last week
Answered in workflow
73%
+4 pts vs. last week
Entry channels
- Teams 352
- Browser 214
- Email 141
- API 98
- Mobile 37
Engagement
5 power users at risk- Power 27
- Active 55
- Occasional 49
- Low 26
- Never 18
Breadth is the healthiest signal: four of five departments are above 65% utilization.
Departments
| Department | Seats | Active | Conversations | Utilization |
|---|---|---|---|---|
| Finance | 24 | 22 | 412 | 92% |
| Operations | 26 | 19 | 221 | 73% |
| Design | 18 | 12 | 156 | 67% |
| Research | 32 | 25 | 386 | 78% |
| Customer service | 28 | 23 | 448 | 82% |